Welcome to Customer Service
We have refined a step by step process over eleven years that will insure a simplified, accurate, and personable purchasing experience. To begin, we ask that you help us to help you by providing these initial time-saving criteria:
2. Choose an operating style (We may assist with additional recommendations depending on window conditions)
3. Follow Easy Window Measuring & measure your windows
4. Use the links below to call or email us with the above information so that we may address your concerns and provide up to date information including local dealer information.
To Order Call toll free:
866.528.5443 or 413.528.5443
Following extensive research into the various certification and testing organizations around the World (GreenGuard, OeckoTex, Etc), Earthshade Natural Window Fashions remains above & alone with higher standards for health, safety, and purity than the strictest of testing procedures and standards. The most well known certifications fail to test window treatments under true normal operating conditions (i.e. under confirmed surface temperature fluctuations from the daily rising and setting of the sun) misleading consumers and experts alike by certifying conventional products that remain on the market without any improvement of production or finishing techniques. We invite you to call and discuss these facts further.
Notes regarding color:
Due to the nature of the material; color, grain, texture, and light transparency can vary according to the inherent qualities of the natural materials used. Additionally, technology limitations concerning computer hardware and software may alter the appearance of color, texture, and light transparency on our website. We have however made every effort to maintain the highest representations possible.
NOTE: Patterns may not be suitable for customers with chemical sensitivities and/or allergies. Additional information may apply. Please call for additional details.
Returns and Exchanges
Because our natural shades are hand-woven and custom made to your specifications for your windows, our shades are not returnable for any reason other than manufacture defect or warranty repairs. Please see warranty below. Because orders are processed quickly, we cannot allow cancellations once a signed contract is received.
For the life of the custom shade, we will repair without charge, any part of the shade manufactured by us which is defective in materials or workmanship. This warranty does not cover normal wear and tear, improper installation, or other instances out of our control. These warranties do not cover transport, removal, or installation charges which may occur as a result of defects in materials or workmanship. Please see ~installing, care, and cleaning~.
Q: I am not very confident in online-shopping for custom goods.
Q: Can I change or alter my order?
Q: Is measuring and installing shades difficult?
Q: Why should I buy these instead of others that look very similar?
Q: If I am not sure of color or texture on my computer what should I do?
Q: What about allergies or chemical sensitivities?
Q: What should I do if my shades come damaged or I need warranty work?
A SELECTION OF NOT SO COMMON TERMS OF THE TRADE
CORD LOCK - The mechanism that acts as a brake securing a shade at a desired height.
HEAD RAIL - The "frame" at the top of the shade which supports the shades and houses the operating mechanism.
INSIDE MOUNT - See Easy Window Measuring for description and pictures.
MULLION - A vertical strip of wood that separates the panes of glass in a window.
OUTSIDE MOUNT - See Easy Window Measuring for description and pictures.
ROMAN SHADE - A style of shade, that when raised, forms a series of softly tailored folds.
ROLL-UP SHADE - A style of shade, that when raised, accumulates on a "roll". The roll ascends to the top of the shade.
VALANCE - The finishing touch that runs across the top of a window or window treatment often serving to mask the operating mechanisms.
© 1999 C William Swanson